FREQUENTLY ASKED QUESTIONS (FAQS)
Below are some of the most frequently asked
questions by our customers. If you have a
question that is not answered here, please
send us an email and we will respond with an
Do you accept telephone orders?
All orders should be submitted by fax, mail
or e-mail copy.
What type of promotional products does
your company offer? Obviously
there are thousands of different promotional
products to choose from. We specialize in
- Personalized stuffed animals with printed
t-shirts and accessories
- Custom colored sports balls including
basketballs, footballs, soccer balls,
baseballs and softballs
- Logo clocks, tin signs and bar accessories
Where are the warehouses located for
each product line?
Stuffed Animals are shipped from New York.
Sports Balls are shipped from Los Angeles.
Clocks are shipped from Ohio.
What are the lead-times for
manufacturing? Assembly and
printing times are mentioned below.
Lead-time for stuffed animals with printed
t-shirts is 14 days.
Lead-time for sports balls made overseas is
Lead-time for assembly and printing of logo
clocks is 21 days.
Do you accept orders from outside the
United States? Yes. We service the
needs of customers worldwide. Please email
us your shipping address for a freight
quote. You are responsible for all duty and
import fees. We can ship using your
Purolator, UPS number or FedEx number. We do
not ship using our UPS number. Please
contact UPS or your freight carrier to
determine the amount of fees charged by your
Which forms of payment do you accept?
The terms are prepaid. You can submit
payment by check, direct deposit, PayPal,
VISA, MasterCard or American Express (AMEX).
If you prefer to pay by credit card, please
complete a Credit Card Authorization Form
and fax it to us. All credit card payments
require this form. All your information is
kept private and secure. We do not share
your information with any company or person.
How much are the set-up charges?
Set-up charges apply in order to create the
printing screens or moulds.
T-Shirt Bears: A set-up charge of $25
applies to every order. Red, blue, black and
white colored are included. Other colors
will incur a $50 Pantone color matching
Sports Balls: A set-up charge of $59 applies
to each initial order. Reorders do not incur
a set-up charge. More set-up charges will
apply for additional unique logo panels.
Color imprint is included with the set-up
charge. Opposite side printing of the same
logo is free.
Clocks: An initial set-up charge of $65
applies to most orders. There are no set-up
charges for reorders.
Do you accept returns? Since
all orders are customized according to your
specifications, we only replace defective
items or products that we have damaged. We
cannot accept returns for items that you no
longer need. All claims must be made within
10 days from the receipt of the shipment.